Privacy policy

Privacy Policy for Poema Coffee Co

Last Updated: January 17th, 2025

At Poema Coffee Co, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your Personally Identifiable Information (PII) when you visit or interact with our website and services.

What is Personally Identifiable Information?

“Personally Identifiable Information” refers to any information that can identify, contact, or locate an individual, such as name, address, phone number, email address, and payment information. It does not include anonymous data or demographic information not linked to an identified individual.

What Personally Identifiable Information is Collected?

We collect basic user information from all Visitors, such as browser type and IP address. For Authorized Customers (e.g., those who make purchases or create accounts), we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Social media profile (if linked to our services)

  • Payment information (processed securely by third-party vendors)

Who Collects the Information?

In addition to our direct collection of information, third-party vendors such as payment processors and service providers may collect information on our behalf to facilitate transactions. While we strive to ensure these vendors disclose their use of PII, their practices are subject to their own privacy policies.

How Do We Use Personally Identifiable Information?

We use your PII to:

  • Process and fulfill orders

  • Personalize user experience on the website

  • Send order updates and marketing communications (with your consent)

  • Respond to inquiries or service requests

  • We may also use aggregated, non-identifiable data for business analysis or improvement.

With Whom May Your Information Be Shared?

We do not sell or rent your information to third parties. However, we may share PII with:

  • Service providers (e.g., payment processors, shipping companies)

  • Affiliated agencies or vendors for service fulfillment

  • Other Authorized Customers when necessary for transactions (e.g., wholesale partnerships)

You may opt out of marketing communications or sharing of your information by contacting us directly.

How Is Your Information Stored?

Your PII is stored securely using industry-standard practices. Sensitive information, such as payment details, is encrypted during transmission. Access to PII is limited to authorized personnel with specific passwords.

Although we take every precaution, electronic communication and storage carry inherent risks. While we strive to maintain security, we cannot guarantee complete protection against unauthorized access or breaches.

Your Choices Regarding Your Data

Visitors and Authorized Customers may:

  • Opt out of marketing emails by clicking the “unsubscribe” link.

  • Update or correct PII by contacting us at **booking@poema.coffee**.

  • Request deletion of their data. While we aim to fulfill deletion requests promptly, some information may remain in backups for legal or compliance reasons.

Cookies

Cookies are used to enhance your experience on our website. They help us:

  • Analyze visitor behavior

  • Store user preferences

  • Enable secure sessions

You can disable cookies via your browser settings, though some site features may not function properly.

Children’s Privacy

We do not knowingly collect PII from individuals under 18. If we become aware of such data collection, we will delete it immediately.

Compliance With Laws

We may disclose PII to comply with legal requirements, such as court orders, subpoenas, or law enforcement requests.

Policy Updates

We reserve the right to update this Privacy Policy. Changes will be posted on our website. Significant changes affecting the use of previously collected PII will be communicated directly to affected individuals.

Links to Other Websites

Our website may contain links to third-party websites. We encourage you to review their privacy policies, as we are not responsible for their content or practices.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Poema Coffee Co

Email: booking@poema.coffee